SHIPPING & EXCHANGE POLICY
(Applicable to Assisted Professional Services)
1. Nature of Business
We are a service-based business providing assisted professional services related to Income Tax Return (ITR) filing and allied compliance services. We do not sell or ship any physical goods or products.
2. Shipping Policy
As we do not deal in physical goods, there is no shipping involved in our business operations. All services are delivered digitally and/or through electronic communication, including but not limited to:
- Telephone calls
- Online portals
- Video or virtual communication platforms
Accordingly, no shipping timelines, tracking numbers, or delivery logistics apply to our services.
3. Service Delivery Timeline
Service delivery timelines depend on:
- Timely receipt of complete and accurate information from the client
- Nature and complexity of the service availed
- Regulatory timelines and availability of government portals
Estimated timelines, if any, are indicative and not guaranteed.
4. Exchange Policy
Since we provide professional services and not tangible goods, there is no concept of exchange applicable to our offerings. Once a service is purchased and initiated, it cannot be exchanged for another service or transferred to another person.
However, at our discretion, we may allow:
- Upgrade or modification of services
- Addition of related services
Subject to feasibility and payment of any applicable differential charges.
5. Cancellation & Refund Reference
All matters relating to cancellation and refunds shall be governed exclusively by our Cancellation & Refund Policy, available on our website.
6. Governing Law & Jurisdiction
This policy shall be governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of courts at [Your City / State].
7. Contact Information
For any queries related to this policy, please contact:
Email: accounts@itaxservices.in
Business Hours: 10:00 AM to 6:30 PM (Monday to Friday)
8. Policy Updates
We reserve the right to amend this policy at any time. Any changes shall be effective upon publication on the website.